Policies
Appointment time: (1/2 hour late window)
I will always try my best to arrive at the scheduled time of your appointment. However, I will never rush a previous appointment to get to the next client on time. To do so would put the previous
client's pet at risk and is also dangerous for the groomer. While we
always schedule appointments in such a way as to allow down time to
reach the next appointment, difficult grooms, unexpected
circumstances during the groom, or unexpected travel circumstances (traffic, accidents...) may result in a late arrival at the
next client's home. I do ask for a 30 minute window. If I am going to be more than 30 minutes late I will call. Otherwise, please be patient and know that I will give your pet the same respect. If necessary, the client
may opt to reschedule if the change creates a conflict in their own
schedule. I will make every effort to reschedule for the client's
first available convenient time. I will not arrive early without calling first. In the event a previous appointment was a "no show", I might call to see if you want the earlier time slot, but it is completely up to you. It is just an offer.
Payment:
Payment in full is expected at the end of the grooming session. Happy Paws only accept cash or checks. Checks can be made payable to: Happy Paws. Returned checks will be subject to a $20.00 returned check fee, as well as a cash payment for the groom. Sorry, we do not accept credit or debit cards.
Styling policy:
All animals scheduled for a grooming must be current on
vaccinations, in particular, and obviously, the rabies shot. Owners may
be asked to provide paperwork to that effect.
Happy Paws reserves the right to refuse or stop a grooming session in the event a pet exhibits serious aggression or viciousness. There is a minimum charge of $20 whether a grooming can be completed or not (compensation for time & gas).
Happy Paws reserves the right to refuse or stop a grooming session in the event a pet exhibits serious aggression or viciousness. There is a minimum charge of $20 whether a grooming can be completed or not (compensation for time & gas).
Safety:
Safety
comes first during the grooming process, for people as well as pets.
You must inform the groomer prior to grooming if your pet has bitten
someone or has aggressive tendencies. Owners will be held liable for
any bites or any property damage caused by their pets. A high-risk
grooming session which has been successfully completed will incur an
additional $15 fee on top of quoted price. Owner will be notified prior
to groomer's proceeding with work.
Occasionally, I may require the pet owner's assistance during a groom.This
would apply to animals who exhibit extreme separation anxiety, some animals
who require muzzling, and large or overweight dogs in excess of 100
pounds who need to be lifted in and out of the tub. (Dogs hate the
table-to-tub ramp and will usually refuse to "walk the plank".)
Fleas, parasites, skin conditions:
In
the event we find a presence of fleas, a $15 charge will be
attached to quote, after notifying owner (this covers the flea dip & topical application). Ticks will always be removed
at no extra charge, barring a serious infestation. Happy Paws will not
groom animals with ringworm or mange, as these conditions are highly
contagious and will contaminate the van. Immediate vet attention is required.
Cancellations:
Please try to phone in or e-mail cancellations at least 24 hours prior to appointment, preferably more.
Many repeat clients who can not be home at the time of the appointment
will leave the door unlocked, or hide a key so Happy Paws can go in and
collect the pet from the house. A payment check for services is left
inside near the access door.
Winter:
Unlike
the US Mail, Happy Paws will not work in snow. Everything else, but
not snow. Mobile grooming vans are not built for severe wintery
conditions. I will call all scheduled clients to re-schedule in
the event of a snowstorm or coming snowstorm. After a heavy snow, clients are asked
to please be sure their driveways are cleared for the van, or that the
street front is navigable for parking.
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Happy Paws Professional Mobile Grooming Servicing The Following Towns...
- Ashburnham MA - Baldwinville MA - Gardner MA - Templeton MA -
Westminster MA - Winchendon MA
THANKS FOR VISITING!
