Happy Paws Policies
We do ask for a 15 minute window. Sometimes a difficult groom, or traffic can put us behind schedule. If we are going to
be more than 15 minutes late, we will call.
Payment:
Payment in full is expected at the end of the grooming session.
Happy Paws only accepts cash or checks. Checks can be made payable to:
Happy Paws. Returned checks will be subject to a $20.00 returned check
fee, as well as a cash payment for the groom. Sorry, we do not accept
credit or debit cards.
Trimming policy:
All animals scheduled for a groom must be current on
vaccinations, in particular, and obviously, the rabies shot. Owners may
be asked to provide paperwork to that effect.
Safety:
Safety
comes first during the grooming process, for people as well as pets.
You must inform the groomer prior to grooming if your pet has bitten
someone or has aggressive tendencies.
Owners will be held liable for
any bites or any property damage caused by their pets.
Happy
Paws reserves the right to refuse or stop a grooming session in the
event a pet exhibits serious aggression or viciousness.
Occasionally, we may require the pet owner's assistance during a groom.This
would apply to animals who exhibit extreme separation anxiety, some animals
who require muzzling, or for some animals that move around a lot (like cats).
Fleas, parasites, skin conditions:
Ticks will always be removed
at no extra charge, barring a serious infestation. Flea & Tick Treatments are available for purchase, Bio Spot: Individual $8 & 3 month packages $24. Happy Paws will not
groom animals with ringworm or mange, as these conditions are highly
contagious and will contaminate the van. Immediate vet attention is required.
Cancellations:
Please try to phone in or e-mail cancellations at least 24 hours prior to appointment, preferably more. Our phone number is 1-877-994-7666, and our email address is HappyPawsVan@comcast.net
Winter:
We will call all scheduled clients to re-schedule in
the event of a snowstorm or coming snowstorm. After a heavy snow, clients are asked
to please be sure their driveways are cleared, or that the
street front is navigable for parking.
Thank you in advance for your compliance!